FAQs
More FAQs- Will my insurance cover the costs associated with biohazard cleanup services? Disinfection Services
- Do my belongings need to be moved away from the premises?
- What is black mould?
It depends on your individual insurance policy, but many homeowners' insurance policies do cover the costs associated with biohazard cleanup and crime scene cleanup. Our team is experienced in working with insurance companies and can assist you in filing a claim. We understand that this is a difficult and often unexpected situation, which is why we strive to make the process as smooth as possible for our customers. Don't hesitate to reach out to us for assistance during this challenging time.
Depending on the scope of work, your belongings and contents of your home may remain on location. In this case, we will take appropriate measures to securely cover and protect contents. Any construction related dust or dirt that occurs as a result of the work, would be addressed in the post-construction cleaning. For large restoration jobs, it is advisable to move all affected contents to a secure, climate-controlled facility in order to protect them and make room for construction. Be assured that our technicians are fully trained and will treat your possessions with the utmost care. Our Automated Inventory Control System tracks the status of your belongings from move out to move back. We will work with you and your Insurance Claims Representative to manage this process efficiently.
Black mould (Statchybotrys chartarum) is greenish-black in colour and grows in conditions where there is an excessive amount of moisture over a long period of time. Water damage, excessive humidity, water leaks and condensation in small, damp places like bathrooms all create a perfect breeding ground for black mould. Black mould releases microtoxins, a noxious substance that can cause serious health problems for humans and pets.